Commissioned sales tricks...buyer beware

Commissioned sales tricks...and there are quite a few

To tell of commissioned sales tricks why should you listen to me?

Because for 14 years I was a sucessful commissioned sales person...granted it was commercial real estate, and it was good to our family.

To tell of commissioned sales tricks why should you listen to me?

Because for 14 years I was a sucessful commissioned sales person...granted it was commercial real estate, and it was good to our family.

Some jobs are always commissioned

Car salespersons are almost always commissioned.

Same for the service department writers.

in Here's the process to buy a car, any car, and save money...ditto for furniture stores (except for IKEA where you cannot find an employee). Costco, one of her favorite stores, also has people that work for straight salary.

Some folks know what they want, and don't need a salesman advice on product A versus product B.

However, when choosing a computer... If you hang around enough you will find someone that is knowledgeable enough to help you with your decision. 

Here's where you need to ask

Auto repair shops, HVAC repairs, pest control are all areas where you need to know if the rep is commissioned.

Why is this important? How many of us know how our cars or home ACs...really work? We are relying on the knowledge and integrity of the rep to explain why we need such and such service and/or repairs.

Ladies ever take the family car in for a simple oil change and have the rep show you that you need to spend another $1200 to get back home? All when your car seems to be running fine? You have just encountered a commissioned mechanic...if you say yes to his or her suggestions he has made $60 to $120.

Personally I have learned my lesson...I use Brakemasters for all my auto maintenance needs...the mechanics are not on commission and when they suggest a service I know they are not devestated if I say no to their suggestion. Whether I take their recommendation does not have an impact on their family...or their self-esteem.

A personal story

Recently a HVAC tech came to the house...we have a service contract. The last service call the company made, six months ago, the tech said all is well just to watch one of 4 capacitors that may need replacement...our AC is working fine...important when it gets to 115.

This present tech listed $1,800 worth of repairs. Because things are working fine and we got a good report 6 months ago...alarm bells went off in my head. I and the tech went out and checked voltage and amperage at the four capacitors the tech said were about to crater.

I asked the tech to wait while I called a church buddy who has a commercial HVAC company. We reviewed the data, concluded nothing needed to be done. He also said the capacitors would cost $60 (itemeized by the tech to be $400 installed).

He said he could change all four in 15 minutes and I could do it myself in less than an hour.

I sent the tech packing...I would have cancelled the contract if I did not have 4 years left before experation.

Conclusion

You should be aware that commissioned sales tricks are a fact of life. You should make sure you know how the person making the suggestions is compensated. Those on commission have personal motivations that probably are not in line with your best interests.

Return from commissioned sales tricks to the home page